Refund policy

At ZYONO, customer satisfaction is our priority. Please read our return and exchange policy carefully before placing an order.

1. 7 Days Easy Exchange
We provide a 7-day exchange policy from the date of delivery.

2. Exchange Conditions
To be eligible for exchange:
• Product must be unused and unwashed
• Original tags and packaging must be intact
• Product should be in original condition

3. Non-Returnable Items
We do not accept returns or refunds for:
• Used or damaged products
• Products without tags
• Products damaged by customer misuse

4. Refund Policy
Currently, we offer Exchange Only.
Refunds are not available unless the wrong or damaged product is delivered.

5. Damaged or Wrong Product
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery with product photos/videos.

6. Exchange Process
To request an exchange:
Email us at:
support@zyono.in

Please include:
• Order ID
• Product photos
• Reason for exchange

7. Shipping Charges
Shipping charges are non-refundable.
In some cases, reverse shipping charges may apply.

8. Cancellation Policy
Orders can only be cancelled before dispatch.

9. Contact Us
For any support or queries:
support@zyono.in

Thank you for shopping with ZYONO.